Release Notes thru 2016-06-10

Zendesk 

 

New

• Nothing new this week. 

Fixes/Updates 

• Fixed an issue where the apps rating UI was overlapping with parts of certain app UIs.

-------------------------------------------------------------------------------------------------------------------------------------------

Zendesk Voice

 

New

• Nothing new this week.

Fixes/Updates 

• Inform customer if WebRTC is not available in their browser.

-------------------------------------------------------------------------------------------------------------------------------------------

Zopim Chat

 

New

• The widget will now display a console error in the browser if the account has been cancelled or the account key is not valid.
• Phone numbers from pre-chat form are sent to Zendesk visitor profile if a Zopim chat account is linked to Zendesk.

Fixes/Updates 

• iPhone app update to improve notification reliability when the app is in the background. 
• View profile button for Zendesk integration panel does not show up when a visitor chats for the first time.
• Fixed the layout issues on the change email address page.
• Increase width of Group By option in visitor list & visualization to fit longest localized string (Vietnamese).

---------------------------------------------------------------------------------------------------------------------------------------------

Apps Marketplace

 

New

• Zoho CRM
• Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Integrate your Zoho CRM and Zendesk to give your sales and support teams an unhindered flow of information, by providing your customer support agents with Contact, Lead, Activities, and Potential details straight from Zoho CRM alongside your Zendesk tickets. Clicking on the user will expand the profile directly in Zendesk, so you never have to leave to find out more about the ticket requester.
• Inbill
• Inbill is a smart integration of Zendesk with your payment gateway. With the Inbill app for Zendesk, give your team access to customer payment data, payment history, and even the ability to create new charges, subscriptions, or refund and issue invoices.  
• Nectar Desk
• Nectar Desk is your smart Cloud Call Center Softwar solution. Set up your phone operations within 5 minutes with advanced functionality including: Autodialer, IVR, ACD, Real Time Advanced Call Analytics and a Rest Api. With the Zendesk integration, automatically create Zendesk tickets from call activities like voicemail received, completed inbound calls, completed outbound calls to help streamline your call center operations.
• SiteFocus Sentiment Insights
• SiteFocus summarizes customer sentiment at a glance. Analyze and aggregate all of your Zendesk tickets to help you trend how your customers feel about the support they receive and track the pulse of your customers. Every ticket will have it's own sentiment snapshot tot give you an objective score of how your customers are feeling.
• SugarCRM for Zendesk
• This version of SugarCRM for Zendesk is brought to us by our partners over at SugarOutfitters and brings support for SugarCRM 7.5 and beyond (and back). Going forward, SugarOutfitters is going to own the integration as we will not be making additional enhancements to ours. 
• UnifiedVU
• UnifiedVU helps you build a single customer view by aggregating all your user profiles across products into one single view. Connect up your CRM and whenever you click on a profile, automatically load information about that customer from Zendesk and other products so you can find out all about your customers in one place.
• Lingotek Inside Zendesk
• Lingotek Inside Zendesk is a Chrome Browser extension that brings the power of Lingotek's Translation Network to your Zendesk Help Center. Easily request translations of your Help Center content as you create it with the click of a button. Request machine translations or professionally translated content and have the completed content automatically added your Zendesk Help Center to better serve your customers in their native language.
• Agent Ticket Counts
• Agent Ticket Counts is a simple nav bar app that lets you see an overview of the number of tickets each agent in your Zendesk account has assigned to them.
• Ticket Exporter
• Ticket Exporter is a handy app that lets you export your Zendesk tickets.  Select the view you'd like to export, pick which fields you want to export from the drag and drop interface, and set the preferences for you export file and away you go.
• Quality Assurance for Zendesk
• Quality Assurance for Zendesk by PlayVox helps you analyze your tickets and evaluates how your agents interact with your customers. Use this information to drive performance, coach, train, and motivate your agents to improve the customer experience they provide.  
• HappyFox Chat
• HappyFox Chat is powerfule live chat software, built for superfast customer support.  With the Zendesk integration, you can view Zendesk ticket history while chatting and create Zendesk tickets from chat sessions or missed chats.
• Nyan Cat Escapades (Zendesk Labs)
• Nyan Cat Escapades is a great productivity killer.  It's basically Flappy Bird, but the bird is replaced with Nyan Cat. It lives in the side bar.  It's addicting.  Install it.  And then remove it before no work gets done by your support team.

---------------------------------------------------------------------------------------------------------------------------------------------

No new updates for Help Center and Mobile.