How can I reduce the number of chats missed by my agents?

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  • Ricardo
    Zendesk Community Team

    Hello, Diana. The message is sent in the chat window itself as you said. 

  • Diana Hofer

    I've reviewed this trigger. Under the "Perform the following actions" section, the default action is to "Send a message to the visitor". Just to clarify, is the "message" sent via chat in the chat window itself? Just want to make sure an email message isn't sent to the visitor.


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