This topic describes how to manage billing and subscription features in Legacy Zendesk Chat and Legacy Zendesk Chat + Support products. See Determining your Zendesk Chat account version. You must be an account owner to manage billing and subscriptions.
To manage billing and subscriptions
- Open your dashboard at https://dashboard.zopim.com, then go to Settings > Account, and click the Subscription tab.
A summary of your plan subscription appears.
- To view and manage invoices, click Account management.
Your invoices appear on the account management page. You can also use this page to change the sold-to address or add and remove invoice recipients.
- To manage payments, click Payment.
You can use this page to change or update your payment method.
- To change the account owner, click Account management.
In the Change Account Owner section, use the drop-down to select a new owner. The owner must be a current agent or administrator. Also, if you also have a Support account, the new owner must be a current administrator on that Support account.