Service Incident - March 13th, 2019 - Google Play Integration Connection Issues

SUMMARY

18:43 UTC | 11:43 PT
We have resolved the issue affecting Google Play integrations. You may need to refresh your browser and reconnect to Google Play. Please reach out if you have any further issues.

18:08 UTC | 11:08 PT
We are experiencing some configuration issues with our Google Play integration. We are investigating.

POST-MORTEM

On March 13 from 16:44 to 17:13 UTC, the Google Play integration was deactivated for customers and could not be reactivated. The issue was caused by a combination of a DNS configuration change and issue with our DDoS and abuse protection system provider. Once the issue was identified, our technical teams updated our DNS configuration to bypass the provider and customers were then able to reconnect their Google Play integrations without error. In order to prevent this from happening again in the future, we’ve made changes to our DNS configuration so that the integration will successfully redirect in the event that there is an incident with out DDoS and abuse protection system provider.

FOR MORE INFORMATION

For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.