Getting started modifying queries

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  • Lorraine Mattox

    I cloned the pre-built dashboard to play around. When I edit the query of a particular widget it doesn't seem to take. Example: in leaderboard tab I selected Edit Query for First Time Reply MED. I edited that query and changed it to first reply time for business hours and changed the formula to AVG instead of MED. In the query page all seems to go well and I hit save and publish, but it doesn't change the widget in the dashboard.

  • Rob Stack
    Zendesk Documentation Team

    Hi Lorraine, I've created a ticket for this problem. Hopefully, someone will be in contact with you soon to try and figure out what's causing this. Thanks!

  • Beth Yoder

    What is the correct order of steps if I want to create a new query based on an old query while keeping both (in Insights you could save as a copy and rename)? I tried to do this and the data changed on my dashboard, replacing the old query, although the old name remained. Thank you for your help. 



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