23:31 UTC | 15:31 PT
We're happy to report that Apps and the Apps Management page are loading properly for Support and Chat customers in Pod 13. If you're still experiencing any issues, please let us know.
23:13 UTC | 15:13 PT
We're investigating reports of issues with Apps and App Management access in Support and Chat for customers on Pod 13. More information shortly
On January 16, 2019 at 22:05 UTC / 14:05 PST, we received reports of issues loading and managing Zendesk apps on Pod 13. The incident was caused by insufficient capacity for Zendesk App Marketplace traffic on new infrastructure on Pod 13. Our team performed a rollback of the Zendesk App Marketplace on Pod 13 to resolve the issue. We will re-attempt the migration at a later date. To prevent this issue from occurring in the future, we have increased capacity for the Zendesk App Marketplace on Pod 13 and scheduled additional alerting and monitoring. We will also investigate additional load testing for the Zendesk App Marketplace.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.