21:18 UTC | 13:18 PT
We're happy to report that accessing and loading the Real-Time Monitor in the Chat Dashboard is resolved. If you're still experiencing issues, please let us know.
20:51 UTC | 12:51 PT
We've identified the issue affecting customers ability to access Real-Time monitoring in the Chat Dashboard. Our teams are working towards a resolution.
20:36 UTC | 12:36 PT
We are currently investigating reports of loading & access issues of the Real Time Monitor in the Chat Dashboard for some customers. More info to come.
On January 3, 2019, we received reports of customers being unable to load the Real Time Monitor (RTM) in the Chat Dashboard.
This incident was caused by exhausted disk space in one of Chat's session database instances. Once our engineers identified the issue, we resized the database and restarted applications to resolve the issue.
To prevent this issue from occurring in the future, we are adding additional monitoring and alerts to our Chat Real-Time Monitoring session database, compacting sessions stored on the database, performing regular clean-up of redundant session data and updating internal runbooks to improve incident response.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.