Early Access: Redesigned Agent Experience

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16 Comments

  • Darren Hua
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    I signed up. Cant wait to try it. Sorry if I signed up twice by the way. XD

     

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  • Philip Golander
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    Looks really good can't wait to try it out :) 

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  • Prakruti Hindia
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    Antonio,

    Thank you for the feedback and appreciate your detailed explanation in the thread. It has been noted.

    Darren, 

    Welcome to the EAP. We look forward to your feedback! 

    Philip, 

    We have sent out an email asking for minor details and confirmation.

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  • Darren Hua
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    Hey so after turning this on and really enjoying the new interface, Zendesk messge is now broken. :(

     

    It displays nothing on our interface, even after going back to classic. 

     

    Any help or support would be much appreciated. 

     

    Thanks!

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  • Prakruti Hindia
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    Hi Darren,

    Opt-in or opt out of EAP should not have any impact on Zendesk Message. I am creating a ticket on your behalf to investigate further. 

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  • Heather R
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    Hi! Is there a way to sign up for this EAP?

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  • Jessie Schutz
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    1
  • Dawn Anderson
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    Hi! Is there a date when this will be rolled out to accounts

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  • Stéphanie Motta
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    Hi there!

    Can I still enroll for the EAP?

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  • Varun Aggarwal
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    Hello! Is it possible to enrol for this now? Would love to try it out. Thanks!

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  • Brett - Community Manager
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    Hi Varun,

    Sign-ups have been closed and the EAP has since ended. Our Chat team is currently looking into the feedback provided to ensure they address any issues that came up during the EAP.

    Thanks for your interest in the Chat Redesigned Agent Experience!

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  • Kevin Miodek
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    Hello,

    I was wondering if you're also planning to re-do the shortcuts and use a system based on the ones for macros.
    We really do have a lot of ready responses and it'll be great to have the possibility to create categories and navigate through them but also preview responses (especially if we use dynamic content).

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  • Prakruti Hindia
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    Hi Kevin,

    Thank you for writing in. Interesting feedback! We are considering the possibility of merging the capabilities of macros and shortcuts. It is not part of our roadmap this year. We will keep this feedback in mind and maybe even reach out to you as part of our research.

     

    - Prakruti

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  • Dawn Anderson
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    Hi Team

    Any news on when this will be rolled out to all accounts? Quick question on it, will the functionality where we would push chats to agents not allow them to pick still apply?

     

    Thanks

    Dawn

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  • Prakruti Hindia
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    Hi Dawn,

    Sorry for the late response. There is no date announced for the roll out to all accounts. Yes, the functionality where we would push chats to agents will still apply. 

    -Prakruti

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