Removal of integration between Twitter Direct Messages and Zendesk Message

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  • Dion Van de Kamp
    Comment actions Permalink

    Are there any plans to try and bring this back, or somehow link it with Support? Otherwise, our agents are going to need to toggle between Support (just for Twitter DMs) and Messaging for everything else (Messenger, Line, Apple).


    Or even bring the Messages features into Support so it's not in silos?

  • Shawn McHenry
    Comment actions Permalink

    All the dates say "August 17, 2018", is that correct?


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