19:58 UTC | 12:58 PT
We're happy to report that the incident involving Guided Mode has been resolved. Please reload your Zendesk and let us know if you experience any issues.
19:46 UTC | 12:46 PT
Our engineering team has rolled back a recent update and we are continuing to monitor. Please reload your Zendesk and let us know if you're still experiencing issues.
19:06 UTC | 12:06 PT
We are currently investigating reports of Guided mode agents being prompted for a skip reason when updating a ticket.
On July 23rd 2018 at 18:02 UTC / 11:02 AM PDT, we were reported accounts being prompted to enter a skip reason when solving tickets while using Guided mode.
The start time correlated with a front-end deploy on our systems so we rolled back the latest changes which resolved the problem.
This very specific scenario was not previously included in our Development Quality assurance process and has now been added to avoid this specific type of incident to reoccur in the future.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.