Why can't I see most of the attributes when reporting on Backlog Tickets in Explore?

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  • Samantha Bellach

    Why can't backlog be filtered by Ticket form?  Is there a plan to add more ticket custom fields to the backlog Explore data pool to be able to filter by?   I attempted to do a calculation as well on Ticket Form within brands but the data set available to me is still limited.


    Is Zendesk planning to add at least a few more attributes into the Backlog Explore dataset? 

  • Taylor Bowser
    Zendesk Customer Advocate

    Hi Samantha, 

    Unfortunately, attributes such as Ticket Form and custom ticket fields are not included in the Backlog dataset but I can confirm that updates to the Backlog dataset are on the roadmap for the next year. 

    Thank you for your feedback!


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