I am trying to report on the backlog of my account by using one of the backlog metrics located in the Backlog Tickets (Unsolved) folder but I am unable to use most of the attributes I see when I use a different dataset.
Backlog metrics can only be filtered or sliced by attributes that exist within the Support: Backlog History. This is because the backlog dataset is isolated and does not connect to other data in Zendesk.
You can use any of the following attribute options:
- Time - Backlog Recorded
- Time - End of Period
For more information check Backlog History dataset.