13:19 UTC | 06:19 PT
The issue impacting ticket Organizations has now been resolved. Thank you for your patience.
12:58 UTC | 05:58 PT
We are rolling back a change which we believe has caused this issue and we will keep you updated on the progress.
12:38 UTC | 05:38 PT
Our Operations team continue to investigate an issue affecting the ability to update ticket Organisations.
12:18 UTC | 05:18 PT
We are currently investigating an issue affecting the ability to update ticket Organisations.
On June 5th, 2018 at 20:27 UTC, we rolled out a deploy containing a change that would fix a reported bug. Soon after, customers began reporting that organizations were no longer updating on tickets. We identified that this was the result of configuration in that code change that did not account for multiple organizations when changing a ticket’s requester. Our team quickly rolled out a code change to address this, and once that was completed, the issue was resolved for customers. To address this issue for the future, we will implement thorough QA testing for changes that impact organizations in Support, as well as investigate ways to roll out code changes more quickly when necessary.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.