Step 4: Train your agents

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  • Lateesha Clark

    Just some feedback here. Is there any way for the links in this article to go directly to the needed information rather than bringing up the Chat | Zendesk Blog general page? It's a bit hard to navigate that page to find what I need. Plus is seems sales driven. 

    I've signed in to see if I would get different information sent, but the same thing happens.

    For example, on this page, proper etiquette goes to I would love if it actually went  directly to the article on proper etiquette.  


  • Devan - Community Manager
    Zendesk Community Team

    Hello Lateesha Clark,

    I appreciate the feedback on this article and its navigation structure. Our blogs serve as another valuable route for others to learn more about the many offerings from Zendesk. While they are not going to solve all of our customer's needs, they do hold very informative and useful information. Please don't hesitate to let us know how we can keep improving, and again, we do appreciate the feedback.

    Best regards. 

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Lateesha Clark,

    Thanks for the feedback. I think you're asking for the links to go to specific articles or blog posts instead of just linking to the blog in general. I agree, the links should go to specific articles/posts or be removed if there's nothing specific to link to. We'll clean that up. Thanks for letting us know!



  • Lateesha Clark

    Hi Jennifer & Devan,

    Thank you for the quick response to my feedback! Yes, Jennifer, that's is right in line with my thinking. It would be great to still see the blog for further reference. 


  • Aimee Spanier
    Zendesk Documentation Team

    Hi, Lateesha!

    I've updated the links in this step of the article, to blog posts where they're available, otherwise to relevant Help Center articles (or deleting them if there isn't a useful link).

    I'm working on updating links in the other 5 steps now. Thanks so much for catching this!

  • Lateesha Clark

    Hi Amy,

    Yay! This is exactly what I was hoping for.  I'm deploying Zendesk Chat for the first time for our business.  This will be very helpful for us.  Thank you so much for the quick fix :)


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