Enabling push notifications for the Chat SDK for mobile

If the dev team in your organization has integrated or plans to integrate the Chat SDK in a mobile app, they have the option of turning on push notifications to notify the user even when the app is in the background.

Before the developers can turn on push notifications, a Chat admin must upload a server key (for Android) or a PEM certificate (for iOS) to the Chat account.

The developers should provide you with the server key or PEM certificate file. If they have questions, refer them to the following docs on the Zendesk developer portal:

• https://developer.zendesk.com/embeddables/docs/ios-chat-sdk/push_notifications
• https://developer.zendesk.com/embeddables/docs/android-chat-sdk/push_notifications

To upload a server key

1. In the dashboard, go to Settings > Account > API & SDKs.
2. In the Mobile SDK section, paste the server key in the Android field.

   

3. Click Save changes.

To upload a PEM certificate

1. In the dashboard, go to Settings > Account > API & SDKs.
2. In the Mobile SDK section, click Select PEM file and select the file.
3. Upload the PEM file.
4. If the PEM file is validated to have the correct format, click Save changes.

Inform the dev team that the key or certificate is uploaded. After getting confirmation that the key or certificate is uploaded, they must make changes to the app code to enable push notifications. For more information, refer them to the developer docs linked above.