Editing dates and date ranges

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33 Comments

  • Gab
    Zendesk Customer Advocate

    Hi Antonio,

    Thanks for adding these here. Like what Taylor mentioned, this has been raised to our product and they are working to address this as soon as possible. Sorry again for any trouble that this may have caused. We'll also create a ticket on your behalf and link it up to the problem ticket that the product team is working on, so that you'll be notified as soon as a fix is ready for roll out.

    Thanks Antonio!

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  • Jake Babineau

    Howdy,

    Currently, my organization pulls the data individually for every day of the month. We need each separate day due to the way we currently calculate our metrics, but I'm having trouble finding a way to edit the date options in order to do that in one single report (choose a month and have that break out each individual day in one report), so that I can do a single export with all the individual data per day for each of our analysts, rather than having to adjust the date options for a single day, export, then rinse and repeat for the entire month.

    Any suggestions?

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  • Gab
    Zendesk Customer Advocate

    Hi Jake,

    If you add a - Date or - Day of month attribute (example: Ticket solved - Date, Update - Day of month) under rows/columns, then your metrics should be sliced per date. When you visit your report to export the data daily, the query should show how the numbers are for each day/date. If your report is also sliced by agent or assignee, then your report will display the stats of each agent for each day of the month.

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