Setting up Zendesk Support in Chat

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7 Comments

  • Bharath Kashyap
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    Hi Nora,

    Am not having Zendesk Support tab in my chat dashboard.

    This is what am having under my domain https://ocset.zendesk.com

    Can I know how to get Zendesk support tab as am looking for Ticket integration to my Zendesk Support ?

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  • Nicole - Community Manager
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    Hi Bharath,

    Do you have a Zendesk Support account set up already?

    1
  • Bharath Kashyap
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    Yes we have Zendesk support account as https://ocset.zendesk.com

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  • Velma Balluta
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    hi my name is velma balluta and i was just saying that how can you sign in to chat?

     

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  • Brett - Community Manager
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    Hi Velma,

    If you have Chat integrated with Support you should be able to select the Chat icon from your Product Tray as shown in the screenshot below:

    If you have a standalone Chat account you can navigate to dashboard.zopim.com and enter your login credentials from there.

    Hope this helps!

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  • Sandra Parker
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    We are a software development company. Can we use it to communicate with our website leads?
    We have tried quite a big number of tools in search of the most organized solution. My colleague advised Zendesk though I thought it serves a different purpose, doesn't it?

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  • Brett - Community Manager
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    Hey Sandra,

    If you're looking to discuss how Zendesk can meet your business needs, I'd be happy to get you in touch with our Sales team to discuss this further. Before doing so, what sort of questions did you have for us? Any additional information you can provide is greatly appreciated :)

    Cheers!

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