Both agents and visitors can access Zendesk Chat on mobile devices.
Signing in to mobile Chat
The steps for signing in to the mobile Chat app differ depending on whether you're using a Chat-Support integration. For more information, see Chat mobile app authentication.
Serving chats from mobile devices
Agents can provide chat support on iOS and Android devices with Zendesk Chat mobile apps.
- iOS app (iTunes)
- Compatible with devices running iOS 7 and higher
- Android app (Google Play)
- Compatible with devices running Android 2.3 and higher
Displaying the chat widget to mobile visitors
Visitors can access your chat widget when browsing your site on a mobile device. For details, see Customizing the chat widget for mobile devices.
You can embed mobile chat support in your app using the mobile chat SDK. See our iOS SDK and Android SDK documentation for more information.
5 Comments
Hi Nora.
I want to integrate zendesk chat on mobile app using react native. Is there any SDK or API for it?
Thanks
Tri
Hi, trying to access this link from this article but it says I'm not authorised: https://chat.zendesk.com/hc/en-us/articles/217802018
Same for me. Looking to for details for Customizing the chat widget for mobile devices and https://chat.zendesk.com/hc/en-us/articles/217802018 gives me "oops
You're not authorized to access this page"
Hi Mike and Jacky -
Apologies about the broken link! That article is out of date and has been pulled down until it can be updated with current and accurate information.
We'll reach out to the documentation team to see when that information might be available and if there are other resources we can point you to in the meantime.
Hi all,
The linked article has been updated and reinstated. Let us know if you have any further trouble, but you should be good to go!
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