Adding fixed calculated metrics

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  • Philippe Perreault-Gendron
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    I do not have the "# Tickets" metric available in the "Will always return the value of this metric" dropdown in "Fixed Calculated Metric"...!

    Was it a custom metric you created prior to this guide? If so, what are this metric's parameters?

    Thanks in advance!

  • Rob Stack
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    Hi Philippe, thanks for pointing this out. You are correct that this metric is not available with a simple fixed metric. I've therefore added a new procedure for how to do this with an advanced fixed metric. Additionally, I've made further updates to the article for the latest Explore attribute names. I hope this helps and thank you again!

  • Devan
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    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

  • Duggan Everage
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    Hi Rob,

    In the directions above, does the year of data that is shown comprise all of the existing data? Is it possible to show a fixed metric based on a longer time period (say 3 years' worth of data), but only show the last 12 individual months as above?



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