Formula writing resources

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6 Comments

  • Christopher C.

    Hello,

    How can I use my custom metrics from Insights in Explore. I have a lot of metrics I would like to carry over.

    Kind Regards,

    Chris

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Chris,

    Custom metrics will need to be created from scratch in Explore.

    I recommend taking a look at some of these useful articles if you're unsure where to start:

    I hope this helps point you in the right direction!

    0
  • Christopher C.

    Hello Brett,

    It would be much easier if Explore kept the MAQL logic instead of the the new logic.  It seems weird that I will have to switch to a totally different program and language to get the results that I already have.

    Lg

    Chris

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Chris,

    I totally understand where you're coming from here and I do wish I was able to provide an alternative solution for you. On the plus side, since Explore is our product owned by us, we're always taking feedback and making improvements wherever we can :)

    Additionally, if you do run into issues creating a metric, our Customer Advocacy team is happy to take a look and offer up some guidance.

    Thanks for taking the time to share this with us!

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  • CJ Johnson

    It would be awesome if this page linked to the resource that defines the built in attributes. I just can't find it anywhere on the site anymore, and it's pretty vital for writing formulas.

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  • Rob Stack
    Zendesk Documentation Team

    Hi CJ Johnson, thanks for the feedback. That's a great idea and I've just added it to the article. I hope this helps. Thanks again!

    0

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