While Explore's results manipulation can perform basic manipulations to your query results, to unlock the full power of Explore, you can create your own metrics and attributes that query and present your business data just how you want it.
In order to create custom metrics and attributes, you'll need to become familiar with writing formulas that read, and perform operations on your data. For example:
- Measure the difference between two dates
- Construct conditional statements, like "Show me only tickets where the ticket channel is email
- Perform simple and complex mathematical calculations
- Perform complex text search and replace operations using regular expressions
The following articles in this section will help you learn more about how to write formulas:
7 Comments
The links in this guide are broken. Please can you fix?
Thanks for sharing this Lee!
It looks like the links are back up and running now :)
Let us know if you continue to experience issues on your end.
Hello,
How can I use my custom metrics from Insights in Explore. I have a lot of metrics I would like to carry over.
Kind Regards,
Chris
Hey Chris,
Custom metrics will need to be created from scratch in Explore.
I recommend taking a look at some of these useful articles if you're unsure where to start:
I hope this helps point you in the right direction!
Hello Brett,
It would be much easier if Explore kept the MAQL logic instead of the the new logic. It seems weird that I will have to switch to a totally different program and language to get the results that I already have.
Lg
Chris
Hi Chris,
I totally understand where you're coming from here and I do wish I was able to provide an alternative solution for you. On the plus side, since Explore is our product owned by us, we're always taking feedback and making improvements wherever we can :)
Additionally, if you do run into issues creating a metric, our Customer Advocacy team is happy to take a look and offer up some guidance.
Thanks for taking the time to share this with us!
On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!
Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include:
Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!
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