Enabling the pre-chat form on the Chat widget

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34 Comments

  • Nicole Nicole

    Kate, I still see it there. Settings (in chat, not Support) --> Widget and then Forms on the top bar. 

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  • Kate Ambash

    After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage.

    Is this a known issue?

    0
  • Nicole Nicole

    Do you have business hours set that may be preventing the chat option, and/or maybe no agents are currently online (which I think would disable the chat feature)? 

    I don't know much, but hopefully these are two spots you can check until someone from ZenDesk can reply to you. 

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  • Kate Ambash

    Nicole Nicole Thanks! That helped. I had been on invisible!

    1

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