Customizing the appearance of your widget

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38 Comments

  • Kay
    Community Moderator

    Hi Carman,

    Are you using the Web Widget, or just the Chat Widget?
    With minimized, do you mean closed, or completely hidden?

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  • Carman Okon

    We are using the web widget and we want it to have it start out minimized state like  this image. 

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  • Kay
    Community Moderator

    @Carman can you share how it looks now?

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  • Carman Okon

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  • Kay
    Community Moderator

    Aha, have you tried to disable the Chat badge in Zendesk Chat under Settings > Appearance

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  • Radu Conopan

    After the Trial expires, the chat badge automatically turns ON and you don't have the possibility to turn it OFF. I didn't realize that until I've accessed the website on desktop.

    Not cool. I had to remove the widget.

    -1
  • Fredrik Olsson

    The Chat badge in the zendesk chat --> Manage widget-->  appereance option needs to be set to off too have the "chat badge" minimized.

    Not very selfexplaining and or explained by Zendesk FAQ that the Chat still is active on the page while the chat badge is off


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  • René
    Zendesk Customer Advocate

    Hello Frederik, Thanks for pointing it out. Basically, the 'Chat badge' is just a cosmetic feature of our Chat widget. When the 'Chat badge' is turned off, it does not mean that the 'Chat Widget' itself has been deactivated. So instead of the larger 'Chat badge', you will just see the smaller 'Chat button'.

     

     

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