If you are expecting high amount of traffic to your Zendesk account during this holiday season, we've prepared a post for you on Best practices to prepare for the holiday rush. We've provided tips on how to prepare for the surge and to provide the best customer experience for your site visitors.
Social channels are a great way to engage with your customers. If you are expecting an ultra high surge of 1,000 concurrent chats or more from your customers / users, we strongly recommend you to be logged into the native dashboards provided by the social media. This is to ensure your agents will be available at all times during the peak hours on a back-up tool in addition to our Message dashboard.
Learn more about native dashboards provided by our social partners in the following links: