You can receive desktop notifications from your browser to let you know when Message needs your attention, even when you're working in a different window.
To manage which events you receive notifications for
- Select the Admin icon in the sidebar, then select Personal.
- In the Browser notifications section, select or clear the check box next to each option:
- New incoming, unassigned messages: Notifies you when there's a new unassigned conversation in the queue
- Customer replies: Notifies you when a customer replies in a conversation assigned to you
- Assigned conversations: Notifies you when another agent has assigned a conversation to you
- Click Save.
In addition to notification settings in Message, you should also make sure Message has permission in your browser to send notifications.
Configuring your browser to receive Message notifications
- In Chrome, click the Secure icon to the left of the address bar, then choose Notifications > Always allow on this site.
- For other browsers, consult the browser-specific documentation for instructions on allowing notifications.
4 Comments
Is this functionality available in Zendesk support as well? If not, at which point in time is it planned?
Hi Thomas -
Browser notifications are not currently available in Zendesk Support. There has not been any commitment to develop this functionality for Support.
Is there a feature request for this we can upvote? I feel like this is basic functionality that should be in any ticketing system
There is an existing request for New Ticket Desktop Notifications that you can up vote and add your comment to if you wish.
If the request stated in the original post there does not match what you're looking for, I would recommend creating a new post in the Feedback on Support community topic. Here's information on how to write an effective feedback post.
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