Managing browser notifications for Message

Important: Message is being discontinued on October 30, 2020 and is no longer accepting new users. If you did not begin using Message before February, 2020, you will not be able to add it to your Chat account. Additionally, existing Message users can no longer create new Facebook/LINE pages within their account. For more details, see the Zendesk End of Life policy, How much notice will Zendesk give for feature removal?

You can receive desktop notifications from your browser to let you know when Message needs your attention, even when you're working in a different window.

To manage which events you receive notifications for

1. Select the Admin icon in the sidebar, then select Personal.
2. In the Browser notifications section, select or clear the check box next to each option:
   • New incoming, unassigned messages: Notifies you when there's a new unassigned conversation in the queue
   • Customer replies: Notifies you when a customer replies in a conversation assigned to you
   • Assigned conversations: Notifies you when another agent has assigned a conversation to you
3. Click Save.

In addition to notification settings in Message, you should also make sure Message has permission in your browser to send notifications.

Configuring your browser to receive Message notifications

• In Chrome, click the Secure icon to the left of the address bar, then choose Notifications > Always allow on this site.

  

• For other browsers, consult the browser-specific documentation for instructions on allowing notifications.