Setting up auto responders in Zendesk Message

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9 Comments

  • Rajaonarimampiani Hery

    bok ljudi

     

    1
  • Mayber Berroteran

    i need help with this urgent.

     

    i just enable the widget to our page, and is sending automatic messages that i haven't set up in english(our clients only speak spanish) how do i turn this off!!!

    1
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Mayber,

    Sounds like you have a trigger enabled.

    You can learn more about triggers here: https://chat.zendesk.com/hc/en-us/articles/212679617-Zendesk-Chat-triggers-resources

    If you want to turn off triggers, go to Settings---Triggers in the Chat dashboard.

    If you need assistance with this, please email chat@zendesk.com and our support team will help you out.

    Thanks,

    Ramin

    1
  • Srinath Sridharan

    How to differentiate an outgoing auto response emails from zendesk? Upon checking the user and system triggered emails both are having the auto-submitted:auto-generated.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Srinath,

    Any chance you could provide a screenshot where it shows both as auto-generated? I just want to make sure we're on the same page.

    Thanks!

    0
  • Srinath Sridharan

    Email header

    {

          name: "Auto-Submitted",

          value: "auto-generated"

        }

    0
  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing Srinath,

    I see you have a ticket open with our Customer Care team and they'll be best suited to answer your question. I'm going to re-open that ticket so they can follow-up with you there.

    Cheers!

    0
  • Akhilesh PV

    Hi,

    1) Is there any way to change the "reply to" email for the auto response to the zendesk support emails? We've realized that if the guest does not "reply all" to the auto response, the reply goes to the manager's email instead of updating the zendesk ticket as intended. The "from" email should still be the manager's email address, but when the guest replies it should go to the zendesk support email instead.

    2) If we can change the "reply to" email, can the zendesk emails be BCC'd instead of CC'd? This way the guest doesn't see the weird zendesk domain.

    0
  • Ingrida

    Hi,

     

    Is it possible to set up two auto reply emails, each one in different language and send them according to country?

    0

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