Setting up auto responders in Zendesk Message

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7 Comments

  • Rajaonarimampiani Hery

    bok ljudi

     

    1
  • Mayber Berroteran

    i need help with this urgent.

     

    i just enable the widget to our page, and is sending automatic messages that i haven't set up in english(our clients only speak spanish) how do i turn this off!!!

    1
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Mayber,

    Sounds like you have a trigger enabled.

    You can learn more about triggers here: https://chat.zendesk.com/hc/en-us/articles/212679617-Zendesk-Chat-triggers-resources

    If you want to turn off triggers, go to Settings---Triggers in the Chat dashboard.

    If you need assistance with this, please email chat@zendesk.com and our support team will help you out.

    Thanks,

    Ramin

    1
  • Srinath Sridharan

    How to differentiate an outgoing auto response emails from zendesk? Upon checking the user and system triggered emails both are having the auto-submitted:auto-generated.

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Srinath,

    Any chance you could provide a screenshot where it shows both as auto-generated? I just want to make sure we're on the same page.

    Thanks!

    0
  • Srinath Sridharan

    Email header

    {

          name: "Auto-Submitted",

          value: "auto-generated"

        }

    0
  • Brett - Community Manager
    Zendesk Community Team

    Thanks for sharing Srinath,

    I see you have a ticket open with our Customer Care team and they'll be best suited to answer your question. I'm going to re-open that ticket so they can follow-up with you there.

    Cheers!

    0

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