Explore recipe: Reporting on nested drop-down fields

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5 Comments

  • Fabio
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    Hi Rob,

    worked great for me regarding dropdown fields, thanks!

    How about multi-select fields though? It's the same thing so I thought it would work the same way. But unfortunately it doesn't work for me...

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  • Rob Stack
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    Hi Fabio, I don't think this recipe would work with a multi-select field, but you should get some starting points to set up reports for multi-select fields at https://support.zendesk.com/hc/en-us/articles/360022182014-Reporting-with-custom-fields - Hope this helps!

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  • Andrei Kamarouski
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    Hi Rob, 
    Could you provide any details on reporting for Multi-select fields in Explore. Thre is nothing specific in the article you referred to earlier. Just general statement:

    > Reporting on this field type is more complex than reporting for a drop-down field.

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  • Kevin Gervais
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    Hi Rob,

     

    I used the steps listed in the article on my production site and get only a top level number for the total tickets returned.  However, when I use the same steps in my sandbox, I see the expected breakdown of tickets by top level value.  Any thoughts on what I could be doing wrong?

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  • Devan - Community Manager
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    Hello Kevin Gervais,

    I went ahead and created a ticket for you, so one of our experts can look into this potential issue more in-depth. You should get a response shortly on the progress of this matter.

    Best regards.  

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