Using conversation shortcuts in Message

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  • Elaine Victory

    Hi Nora, I have created a shortcut in Chat but it's not appearing in Message. Is there any additional step required to make this available in both platforms?

  • Madison Davis
    Zendesk Community Team

    Hi Elaine! Sorry for the delay here. It sounds like it should appear for both automatically. Does this issue persist for you after clearing your cache/signing out and back in?


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