Setting up bot handover using Facebook Messenger handover protocol

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  • Oliver Young

    Does this only work for Zendesk chat? Or can i get this to work with Zendesk support as well?

  • Zach W.
    Zendesk team member

    Hey Oliver,

    Thanks for reaching out! Unfortunately this is specific to Zendesk Chat at this time. We'll be sure to update our customers if an update is available for Support in the future. 


  • Elena Ng

    Hi Zach,

    Do you know if this is now available for Zendesk Support as well?

    Thank you!

  • Devan - Community Manager
    Zendesk Community Team

    Hello Elena, 

    At this time, Bot Handover is strictly a feature tied to Chat and not available in Support. I would recommend sharing your feedback and use case in our feedback forums so our dev team can consider your request for future updates.

    Best regards. 

  • Elena Ng

    Hi Devan,

    thank you for your quick reply!

    I understand, I just left a post on the feedback forums.

    On the other hand, I contacted one of your Zendesk chat agents yesterday and confirmed me that "Zendesk Message has already been removed and will no longer be available as a feature of Zendesk Chat. This means that, it is no longer possible to use this functionality."

    Therefore, it's no longer possible to set up Bot Handover to Zendesk Chat, isn't it?

    Thank you a lot in advance!

    Kind regards


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