Important: Zendesk removed Message for Suite customers on October 30th, 2020. We will announce a later removal date for all remaining Message customers. Where possible, please consider migrating to the Social messaging add-on. As part of the removal process, new Facebook pages can no longer be added to Message accounts.
You can use keyboard shortcuts to navigate Message or perform actions quickly. You can also turn keyboard shortcuts off. There are two types of keyboard shortcuts, Navigation keyboard shortcuts that help you explore Message and Conversation keyboard shortcuts that help you perform actions in your messages.
Navigation keyboard shortcuts:
- i: Toggle side panel
- ?: View list of keyboard shortcuts
- CTRL + 1: View active conversations
- CTRL + 2: View done conversations
- CRTL+3: View Analytics report
- CRTL+4: View Settings
- CRTL+5: View Assistance page
Conversation keyboard shortcuts:
- r or c: Reply
- Enter or return: Send message
- CTRL + ': Serve next
- CTRL + .: Mark as done
To view a list of shortcuts
- Type '?' or click the profile icon in the upper-right, then select Keyboard shortcuts.
To disable keyboard shortcuts
- Click the Admin icon. On the Personal tab, disable the Keyboard Shortcuts setting.
- Alternatively, from the list of shortcuts, toggle the Enabled setting to off.
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