(Legacy Chat) Billing FAQ

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4 Comments

  • Stephanie

    There's no mention here of the auto-renewal payment attached to every plan. I've tried to cancel the auto-renewal of our plan and the option doesn't seem to exist, even after speaking to the Zendesk team on their livechat. Very strange for a tech company like Zendesk.  

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  • Jessica G.

    Hello Stephanie

    This information is on our Master Subscription Agreement item 8 - CANCELLATION AND TERMINATION, that you have to agree on upon creating an account.

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  • Yoseft

    interesting.
    what happened to Stephanie just happened to me.
    Although your app has not been used for months, 2 days ago it was renewed automatically for a YEAR!!!!!.
    And it is that literally in your dashboard there is no way to find the subscription, there is no way to cancel.

    Today I contacted support for a refund and she sent me the link where you enter to see your subscription and support told me to cancel the subscription, as soon as I cancel, I get out of the session and it does not let me enter.

    How is this possible???? ..... but also, if the app has not been used for months and I will use it less for another year ... how do you apply for a refund :(

    this is the email of the subscribed account that I no longer have access to.

    This post has been modified by the Zendesk Community Team to remove personally identifying information

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Yoseft,

    It sounds like you are having a bit of a turbulent time getting this resolved, so let's try to get you in contact with one of our specialists who can handle this live with you. I would recommend reaching out to our Advocacy team via live chat so they can work with you on getting your billing issue resolved. By clicking the [Get help] button at the bottom right corner of the community, you should be able to begin a chat session.

    Best regards.

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