Explore recipe: Tickets by time of day created

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8 Comments

  • Chris Hanson

    Hi There,

    Is there a simple way to change the X Axis to display a 12 hour format? For example, "13" would display as 1:00 PM?

    2
  • Rob Stack
    Zendesk Documentation Team

    Hi Chris, there isn't (to the best of my knowledge) a simple option that can change the displayed values, but there is something called 'renamed sets' that can do this, I've learned a little about it and put together a recipe. I promise it's a little easier than it looks at first glance!

    https://explore.zendesk.com/hc/en-us/articles/360002095668 

    I hope this helps!

    4
  • Chris Hanson

    Hey Rob,

    Brilliant, this is exactly what I was looking for!

    1
  • John Cason

    Thanks for sharing how to change it to non-military time! Very helpful!

    0
  • Kamolchanok Jittrepit

    As this article, if I filtered Ticket created - Year (Selected 2019) and Column Ticket created - Hour, will the chart display an average Ticket created - Year of 2019?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Kamolchanok,

    If you selected 2019, then your report would show the distribution by the hour of tickets created, for all tickets in your account created in 2019. This wouldn't show the average tickets created during that hour but the total tickets created during that hour.

    Let me know if the above doesn't make sense!

    0
  • Santiago, Richard

    Hello, look for something that will assist me in doing the following, I would like to see numbers for the past month broken down by day with total tickets, and time, and how many walk-ins (this is created on front desk laptop, generating a Zendesk ticket - Description Walk-ins we had) as well as how many calls are taken. By the way, I'm a user, not programer - I like the KISS method

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Santiago, Richard,

    A way to accomplish this would be to use a Trigger that would use the subject text to then add a tag to the ticket. This would let you report based on your tag. You could also create a custom field value for both "Walk In" and "Calls" then report on those. I've shared some articles that should get you started with each of these solutions. 

    Reporting-with-custom-fields

    Reporting-with-tags

    You also have a ticket awaiting your reply with one of our Advocates who would be happy to assist if you require further troubleshooting. 

    Best regards. 

    0

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