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Upcoming Zendesk essentials: Live tutorials webinars
Edited Mar 13, 2025
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Announcing the option to route messaging conversations as email tickets with omnichannel routing
Edited Mar 11, 2025
Announcing the removal of the Zendesk Sell for Shopify integration
Zendesk Platform: Insights to Connect and Protect Data Zendesk Community Event Summary Article
Edited Mar 10, 2025
Release notes through 2025-2-28
Announcing the Microsoft Exchange connector
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