Important: This integration is only available for customers using the Legacy versions of Zendesk Chat. For help determining which version you have, see Determining your Zendesk Chat account version.
Although WiX doesn't fully support HTML/JS, you may still try adding the widget by following these steps.
To add the Zendesk Chat widget to WiX:
- Log in to WiX.
- Click Edit Site.
- Click Add > More > HTML Code.
- Click Enter Code then paste the following code snippet in the HTML Settings window that appears:
<html>
<body>
Insert Zendesk Chat Widget or Web Widget Snippet here
</body>
</html>
- Click Update.
- Resize the HTML box to about twice its original size. Ensure that the width is larger than 300px and height needs to be larger than 400px to accommodate the open chat window. Drag the widget inside the footer, which is set to fixed/frozen, and ensure the HTML widget has the switch turned on to show on all pages.
- Inside of the WiX Editor, click ‘Publish’ in the top bar to push the widget live to your website.
7 Comments
Hi Jake,
The widget should work without the footer being frozen but I'm not sure if that would function differently within Wix. If you do experience issues then I would recommend either using zindex or offsetting the widget to move it vertically.
Hope this helps!
Do you have to have the footer frozen to get the chat option to always show? In my old WordPress site it would show in the bottom right at all times...now I can't get it to work like that on this wix site.
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