How can I retrieve the chat ID from the History tab?

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2 Comments

  • Chin Lancelot

    How can I search for a chat with chat ID?

    The screenshot below from explore illustrates that a chat was assisted by couple agents.

    In support the ticket events I found only ona agent engaged in this session.

    So what's going on with the others? How can I see the details?

    0
  • Destiny Tan
    Zendesk Customer Advocate

    Hi Chin!

    Thank you for reaching out to Zendesk Community. Let me create a ticket on your behalf so we can run through your Explore report and help find the missing Chat IDs and agent responses. Cheers~

    0

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