Question
I have added a month attribute to the query but it is not sorted correctly. Can I display the month values in chronological order?
Answer
By default, the month attribute values are sorted starting with January and ending with December. This allows looking at the monthly trends year by year.
In certain cases, you might need to display the month values in chronological order, for example, when you look only at the data for the past few months. To order the month values accordingly place the corresponding year attribute before the month attribute.
If you want to shorten the month values go to Chart configuration (
) > X axis and set the Truncation (characters) to 8.
For more information about building and customizing queries, see Creating queries.
6 Comments
I'm having the same problem but this solution didn't work for me. For some reason September and October are swapped in order. Any suggestions?
Hello John Ritter,
The chart you displayed might be sorted by the light blue value metric in this instance. I would start by checking the Result Manipulation > Sort option and see if it is set as "A to Z.
Best regards.
Devan,
Thank you so much for your help. It turns out I did have some odd sorting going on and that fixed it.
This does not work correct for us. Some tickets of calendar week 53 / 2020 now added to the end and visible as calendar week 53 / 2021.
Hi Malik,
Thanks for reaching out! This is a known issue when reporting with Year and Week of Year over the start of a new year. This is because January 1st and January 2nd fall under Week 53 of 2020 and year 2021.
As a workaround, we recommend creating a custom attribute to use instead of the default Ticket Created - Year. The formula for this custom attribute would be the following:
You can use this custom attribute along with the default Ticket Created - Week of Year attribute to resolve this issue.
Hope this helps!
Thanks Taylor! I was having the same issue and was driving me insane, thinking I was doing something wrong :)
One question though: is there a way to edit how week numbers are displayed, so instead of "2020 53, 2021 1...", we can see something like ""2020 W53, 2021 W1..." or ""2020 week 53, 2021 week 1..."?
Thanks in advance!
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