It's time for April's Community Roundup!
The Zendesk Community is a busy place, so we've gathered up the month's best posts and discussions to make sure you don't miss anything!
Posts that need some love:
Here are some great questions from our users that could use a little more attention from our amazing community. If you have any suggestions feel free to jump in :)
- Software/Web App recommendations for keeping track of content (macros, dynamic content) - Katie Towne
Katie is looking for suggestions for tools to manage ongoing audits of macros and dynamic content outside of using spreadsheets.
- How do you deal with tickets about bugs in your software? - James Wilson
James is looking to improve their internal process when it comes to managing bug related tickets.
- Intelligent Swarming on Zendesk plus? - John Collman
John is curious if any other users have successfully set up a Swarm-like approach to handling tickets on a Support Plus plan.
Tips & Tricks
Tips & Tricks are custom workarounds or pieces of code shared by our Community Members. Here are new tips and great answers posted in the community this past month:
- Using Customer Journey idea to set up or scale your Zendesk - Andrei Kamarouski
Andrei tapped into his many years of Zendesk consulting experience to provide useful tips on improving Zendesk and the customer experience.
- Using Liquid Markup to A/B Test Your Triggers - Lance Conzett
Lance walks users through running A/B tests to test new Support workflows through the use of Liquid Markup and Triggers.
- Requiring a ticket attachment if a particular dropdown option is selected - Karen D Snyder
Karen shares her steps taken to require a ticket attachment if a certain drop-down option is selected on the Submit a request form.
Tips written by our members are the most viewed posts in the community!
If you've figured out a handy workflow, helpful Insights recipe, developed some custom code or have a unique solution you'd like to share, you can write a tip today! In addition to helping your fellow community members, you'll also get a thank-you gift from the Zendesk Community Team, and your tip will be featured in that month's community roundup.
Our moderator team is growing, and we're accepting applications for new Zendesk Community Moderators
Our Community Moderators are an elite squad of Zendesk customers who volunteer their time to help other Zendesk users be the best that they can be. We're always looking for more helpful people to join the team and now you can apply for consideration, or nominate someone you think is awesome! Just follow this link:
Find out more about the benefits of the Zendesk Community Moderator Program here: