Scheduled maintenance - May 18, 2019 - Subscription Services

START: 08:30 PDT Saturday May 18 / 15:30 UTC Saturday May 18

END: 20:30 PDT Saturday May 18 / 03:30 UTC Sunday May 19

Affected customers: 
All existing customers that have access to the the Subscription interface (account owners and admins)

Expected behavior:
Account owners will be unable to perform the following actions for brief periods during this window:

• Adjust Agent Quantity
• Adjust Plan Selection
• Cancel an account
• Add a new payment method
• Update a Billing Address
• Update Billing Contacts
• Viewing invoices

These restrictions apply to changes for all Zendesk products. Subscription changes are found in the following area:

Support:

Chat: 

If you visit the Subscription page during the maintenance window, you will see the following message:

Why we're doing this:
We are working on our backend systems to improve customer experience.

Can new accounts be purchased during this time?
New trials can be created but these trials will not be able to convert to purchased accounts during this window.
 

Please reach out to [e-mail] with any account-specific questions.