We’re excited to announce the general availability of Content Cues for Zendesk Guide Enterprise, a one-stop-shop designed for content managers to discover tasks and opportunities that will improve the effectiveness of their knowledge base.
With Content Cues, you can:
Utilize AI to improve your knowledge base
Your agents won’t catch every insight into what support content resonates with your customers. With the help of artificial intelligence, Content Cues surfaces insights into your support topics from the last 60 days and makes recommendations on how to build out content based on these customer enquiries.
Archive outdated contents for a search-friendly help center
A cluttered help center is not only difficult for admins to maintain but it’s also hard for customers to find answers to their questions. Content Cues surfaces articles with 0 views from the last 60 days and makes recommendations to either archive or improve the content.
Ensure top performing content is relevant
While it’s important to archive stale knowledge, it's equally critical to keep your most-viewed content up to date and accurate. Content Cues surfaces 30 of your most viewed articles from the past 60 days, allow you to make content edits for the biggest impact.
The rollout process will take around a week, and will begin for all Guide Enterprise accounts from May 15th.
For more information, see About Content Cues.