We are replacing our current spam filter, Akismet, with the more advanced provider DataVisor. We have seen greatly improved frequency and accuracy of spam detection when using DataVisor and have seen very few false positives in our testing phase. We are excited to bring these improvements to our customers.
With the introduction of Datavisor, we are also shifting over to mandatory spam filter for all customers.
Why did we make this change?
Akismet is not an approved subprocessor for Zendesk, therefore our customers had to separately accept Akismet's terms of service before using it on their account. We did not believe this to be a good experience. With Datavisor, we are bringing a vetted and approved subprocessor to all of our customers.
How does it work?
Using and interacting with the spam filter will remain the same, meaning you can find content marked as spam in the “moderate content” section of the guide admin UI, as well as mark existing content as spam. Existing spam filter documentation.
What you need to do
If you have currently enabled the Akismet based spam filter, you will automatically be moved over to using Datavisor.
If you are currently not using the spam filter you will automatically be moved over to using Datavisor.
When will this be available in my account?
We will start removing Akismet and replacing it with Datavisor on all accounts on May 10th and expect the change to take effect on all eligible accounts within a week.
We will start rolling out Datavisor for all accounts on May 15th and expect the spam filter to be enabled for all accounts within two weeks.