April was a busy month for the Help Center Search team! Here are some of the features we’ve added.
- Fuzzy search everywhere
- Advanced support for Scandinavian languages
- The Unified Search Results Page EAP is now open again
Fuzzy search everywhere
Fuzzy search is a process where an article or post is deemed to be relevant to a search query even when there is not an exact match to the search terms in any of its fields. We use this technique to protect users from spelling mistakes.
For example, if you search for “user segmemt,” the search engine will also return results containing “user segment”.
This feature was first made available for instant search, but we’ve now finished rolling it out to all the other search channels (including web search and web widget).
Advanced support for Scandinavian languages
We’ve added stemming rules and stop words for the Scandinavian languages (Danish, Swedish, Norwegian - all writing standards), bringing the total number of languages supported by Help Center search to 22.
The Unified Search Results Page EAP is now open again
We’ve reopened the Unified Search Results Page EAP, so we can collect more feedback and make more improvements before making it the default way of showing search results in Help Center.
The current Help Center search results user interface presents search results in two columns when both Knowledge base and Community are enabled. Users can then use pagination controls to view more results.
Rather than having users try to navigate two results sets at once, we'd like to present the most relevant content from your entire Help Center to your users. We also want to improve the ability for users to navigate a result set by being able to filter based on result type, topic and section. Our goal is to improve users’ ability to quickly and easily find the most relevant content from a Help Center while giving them context into where they're searching.