Zendesk Help Center Search - April Highlights

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10 Comments

  • John Kim
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    Hi Bogdan, nice feature!

    Does Fuzzy search also apply to Help Center search API results?

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  • Bogdan Andrei Sturzoiu
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    Hi John,

    yes it should!

    1
  • Rylan Roach
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    Hey,

    Do we need to enable something for this feature? I just tried a search on our Help Center with a typo and it did not show any results.

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  • Bogdan Andrei Sturzoiu
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    Should work everywhere, can you send me the help center and the example?

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  • Rylan Roach
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    So on our help centre, a search for "diposit" does not display any results.

    HelpCenter URL: https://get.dream11.help

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  • Bogdan Andrei Sturzoiu
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    Gotcha. The fuzzy search only kicks in 3 characters into the search term for performance optimization reasons. The rationale is that statistically, people are more likely to start making spelling mistakes later as they type a word.

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  • Hillary Latham
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    Are these fuzzy search methods available in Support when searching tickets?

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  • Bogdan Andrei Sturzoiu
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    Hi Hillary,

    ticket search does not support fuzzy search - the volume of data is much higher than articles which makes performance a problem.

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  • Samuel Johnson
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    Hi Brogdan,

    Does Answer Bot support fuzzy search? It would certainly help to get the right articles to our users even if a word is misspelled.

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  • Brett - Community Manager
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    Hi Samuel,

    Answer-bot search functions differently than the Help Center search. Therefore fuzzy search is not supported with Answer-bot.

    Let me know if you have any other questions :)

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