Changes to default role with Zendesk Explore

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7 Comments

  • Dan Ross
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    Thank you Vincent! The entire admin team here is grateful!

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  • Ayal Kellman
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    Will this be for only new users or all existing users? I wonder if a better default Explore user would have been Viewer...

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  • Vincent Dollet
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    Hi Dan, thanks for your note.

    Hi Ayal, this will apply to any user who hasn't been granted an Explore entitlement yet. We've decided to be conservative to address most stringent use cases, and we're planning to keep on improving this configuration in the future (starting with Custom Roles).

    Kind regards

    Vincent

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  • Tobias Hermanns
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    Hey Vincent, 

     

    this KB needs to be updated for that change.

     

    https://support.zendesk.com/hc/en-us/articles/360022181214-Adding-users-to-Explore

    Regards,

     

    Tobias

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  • Vincent Dollet
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    Hey Tobias, you're absolutely right. We'll fix that shortly - thank you for bringing this up!

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  • Henri Pakola
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    Does this have an effect to those still using Insights?

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  • Vincent Dollet
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    Hi Henri, no - this change does not impact Insights!

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