We've recently updated how the Zendesk Explore default role is configured. Here’s a brief summary of what’s changed:
- The default Explore user role has been changed from Editor to No Access
This change will be reflected for customers on both Support Professional and Enterprise.
For more information, see Adding users to Explore.
What does this mean?
By default, users won’t have access to Explore until it has been configured. To give a user access to Explore, you'll need to manually configure their access from the Support user profile.
This permission change will persist for customers on Support Professional. For Enterprise customers, we will be integrating Explore with custom roles in the future, which will provide your team with much more flexibility when configuring Explore permissions.