Recipe: Route a chat to a department based on the URL of the website

About the Chat trigger:

Use this recipe to create a Chat trigger that fires based on which page the visitor is on when they request a Chat. For example, route customers who request a chat from your pricing page to your sales team.

How to create the trigger in Chat:

Use the chat trigger condition Visitor page URL to create this trigger in Chat as shown below:

• Run trigger: When a visitor has loaded the chat widget
• Check conditions: Check all of the following conditions
  
  • Visitor page URL | Equals | www.sampleurl.com/pricing
• Perform the following actions
  
  • Set visitor department |  Sales

Note: the Set visitor department condition only works when you have the Run trigger condition set to When a visitor has loaded the chat widget. See more in this article: Department routing is not working correctly in chat. 

In product example:

For more on routing chats with triggers see the article: Automatically route chats to departments.