When does the customer satisfaction survey link expire?

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2 Comments

  • Rohit Rajakumar

    Hello @Valeriya:

    Can we add triggers to notify the End User to fill in the form, more often?

    Regards,

    Rohit

    0
  • JJ
    Zendesk Customer Advocate

    Hello Rohit Rajakumar,

    You may edit the CSAT automation that it fires more times than once.

    I would pay attention to the 'unoffered' condition, and maybe add multiple automations with tags that fire only if the previous automation was fired before, for example:

    'offeredCSAT1', 'offeredCSAT2', etc.

    For more information:

    Enabling and using CSAT

    I have also found an automation recipe that may be similar to what you are trying to achieve since it goes you an idea of how to set up a sequence of automations that notify the users, you would just have to optimise it for CSATs.

    Workflow recipe: Sending automated ticket reminders to customers

    Hope that helps!

     

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