I created a custom role in which I provide access to my team members to view, add and edit reports. However, they are unable to see the Net Promoter Score and Satisfaction dashboards under Reporting (). How can they have access to these dashboards?
Both the Customer Satisfaction dashboard and NPS dashboard are only available to Zendesk admins. The permissions in custom roles don't change the access to these features.
For more information about these two dashboards, see Viewing customer satisfaction score and ratings (Professional and Enterprise) and About Net Promoter Scores℠.