Explore recipe: Reporting on customer satisfaction by agent

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2 Comments

  • Luke Torrence
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    I've added this query which is helpful for seeing satisfaction percentages, however, I haven't found a way to go through and view customer responses to surveys all in one place as we've been able to in the past. 

    I recall we used to be able to easily export a .csv file with all ratings/surveys together with the click of a button, but haven't been able to find something similar to this anywhere

    1
  • Dan Cooper
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    Hi Luke, 

    I can see this in my Satisfaction dashboard from the Reports screen in Support which looks like it gives you the option to export what you are looking for.  I think this is an Admin only screen. 

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