On June 2, 2019 from 18:50 UTC to 22:00 UTC, Zendesk Connect customers experienced an outage which impacted event ingestion.
20:01 UTC | 13:01 PT
We're experiencing issues with Event Ingestion on our Connect product due to an issue with our Service Provider. Our teams are monitoring and we'll provide an update shortly.
20:39 UTC | 13:39 PT
We’re continuing to experience issues with Event Ingestion on Connect due to a Service Provider issue. Our teams are monitoring and will provide an update once we have further information.
21:44 UTC | 14:44 PT
Our service provider is working on a fix for the issue that is impacting Connect event ingestion. We are seeing a slight improvement. We continue to monitor and will provide an update once we have further information.
22:56 UTC | 15:56 PT
Our service provider is continuing their work on a fix for the issue that is impacting Connect event ingestion. We are seeing increasing improvements as this work proceeds. We continue to monitor and will provide an update once we have further information.
00:15 UTC | 17:15 PT
We're happy to confirm that our service provider has now resolved the issues which were impacting Connect event ingestion. Thank you for your patience.
Root cause Analysis
Zendesk Connect experienced an outage, which was caused by a disruption in Google’s network in parts of the United States affecting many Google products.
Following the resolution of the Google services disruption, Connect service and event ingestion was restored.
- Implement additional monitoring and alerting to expedite incident response
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.