Can I allow my end users to see the ticket type field in their My activities portal?
You can share a ticket field for customers to see in their portal by making the field visible to end users. Go to Admin ( ) > Ticket Fields and choose Type (or any other field), and set permission to Read-only for end users.
End users are now able to see the Type field when on a ticket page within the My activities portal in the Help Center.
If you're testing this set up as an Admin, preview the Help Center as an end user to access the My activities portal.