Can I still receive calls forwarded to my phone even when my computer falls asleep, turns off, or I close my browser?
Yes. As long as your agent state is Online in the Call console in Zendesk Talk and set to take calls Via Phone, you will continue to receive calls even if:
- You are logged out
- You have closed the browser
- Your computer has fallen asleep
- Your computer is turned off
This means you can continue to receive calls through your Zendesk account, without being tethered to your desk. For more information, see Receiving and placing calls in Zendesk Talk.