Enabling and disabling the Zendesk Agent Workspace

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  • Comment actions Permalink

    When disabling the Agent Workspace, I'm not able to create new Departments in the Chat product - it redirects me to create a new group instead (as if AW was still enabled).

    Is this expected behavior?

    I was expecting it to return to pre-agent workspace behavior and allow me to create new Departments.

  • Nicole - Community Manager
    Comment actions Permalink

    Hi Jacob - 

    The product manager says that yes, this is expected behavior. 


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